PRESS RELEASE Vancouver, BC- Vianen, The Netherlands – November 30, 2017
GEN3 Solutions and CC4Skype sign strategic engagement agreement for development of Canadian and Western-US Markets.
GEN3 Solutions will be partnering with CC4Skype for the setup and support of both distribution and reseller channel partners in Canada and the West Coast of the USA. GEN3 Solutions will also be engaging directly with end customers in the presentation of the CC4Skype Contact Centre Solution.
• Gen3 Solutions to provide distributors, resellers and end customers with access to an intuitive Contact Center Solution
• CC4Skype, certified by Microsoft, can integrate with a variety of applications to get the most out of Skype for Business
• Gen3 Solutions will set up distribution and reseller channel partners in Canada and the West Coast of the USA.
Gen3 Solutions, a Vancouver based cloud consulting and strategy execution firm announced today that it has signed an agreement with CC4Skype, a Netherlands-based provider of intuitive Contact Center Solutions for business. GEN3 Solutions will partner with CC4Skype in setting up and supporting distribution and reseller channel partners in Canada and the West Coast of the USA. GEN3 Solutions will also engage directly with end customers in the delivery and execution of the CC4Skype Contact Centre solution.
CC4Skype is a full-fledged Contact Center and Multi-Channel Business Solution developed for and integrated with Skype for Business. Leveraging the Skype for Business environment, CC4Skype unites agent and customer communications to provide a comprehensive reporting tool for all customer interactions. Certified by Microsoft, CC4Skype integrates with a variety of applications to get the most out of Skype for Business and is currently deployed in Customer Contact Centers across Europe and the Middle East.
“I have met with and gotten to know the CC4Skype team over the last few years and I like the commitment from the team to their customers as well as the first-class nature of their solution – CC4Skype is intuitive, quick to set up, highly functional and operates on-premise, in the cloud or hybrid,” said GEN3 Solutions Principal Rob Werbin. “CC4Skype is a truly multifunctional solution built with the agent and operator in mind. In addition, one of the key functions that won us over, is the sophisticated queuing and call routing, as well as the graphical interface’s drag and drop functionality. These features and functions enable users to set up even the most complex Contact Centre reporting requirements quickly and easily – taking into account multiple parameters such as product, language, skill level, client identity and knowledge weighting for staff.”
CC4Skype’s global Head of Partner Sales Gerry de Graaf says “Through our engagement with GEN3 Solutions, we will be able to provide additional proximity and support to our strategic Canadian and Western-US markets providing tremendous benefit to our partners and end customers”.
Mr. de Graaf also added, “We have engaged with Rob over the last few years when he held a key sales and strategy development position in the telecommunications sector. We have always admired Rob’s clear understanding of the market and his knowledge of technical solutions. In addition, Rob shares our values of partner and end customer commitment. Rob is going to bring a lot of value both to us as well as to our customers and partners”.
About GEN3 Solutions
GEN3 Solutions provides end-to-end consulting and strategy execution services for clients looking to evolve their business operations and communications tools to the cloud. Working in partnership with industry leading manufacturers and service providers, GEN3 Solutions helps its clients to develop sales and strategy execution plans that ensure a smooth and seamless digital transformation journey to the cloud. With consulting services that extend from network and mobility requirements to cloud deployment and implementation strategies, GEN3 Solutions empowers its clients to realize their business objectives while reducing the costs and complexities of their business operations.
CC4Skype offers customer care software for intuitive customer contact. The solution is completely developed for and integrated with Skype for Business. Simple in implementation as well as in use, not only for the customer contact branch but also for receptionists and operators. Professional real-time dashboards and historical reports are included. The client, supervisor, operator and administration interfaces are designed from the users’ perspective. Because of the chosen development method, the customer care solution for Skype for Business is trustworthy and scalable.
GEN3 Solutions Contact
Rob Werbin – Managing Principal
GEN3 Solutions Inc.
Willeke Hellenthal – Global Marketing Manager
+31 (88) 2 680 707